FAQ
Questions, answered plainly.
If yours isn't here, book a free call or send an email. I reply within one business day.
Getting started
Who is The Good Lookup?
It's me, Shaun Strom. The Good Lookup is my business, and when you hire it, I'm the person doing your work.
Do you work with businesses outside Massachusetts?
Yes. Everything I do is remote, and I work with clients across the US.
What happens after I pay?
You fill out a short intake form, and for most packages you sign a short service agreement. Your delivery date starts once both are done, and I'll confirm it by email.
Payments and billing
How do I pay?
Once I approve your request, I email you a secure Stripe payment link. You can pay by card, Apple Pay or Google Pay, and you'll get a receipt by email.
Can I cancel a monthly plan?
Yes, any time, from the billing portal link in your receipt or on the Manage page. Your plan runs to the end of the month you've paid for.
What if I'm not happy?
Tell me. Every one-time package includes revisions, and my refund policy is on the Refunds page.
How I work
Why do I request a package instead of buying it right away?
So I can make sure I'm the right fit before you spend anything. I review every request within one business day, and you only pay once I've confirmed I can help.
Do you need my passwords?
Almost never. Most platforms let you add me as a manager or partner, which you can remove any time. If a platform doesn't, we'll find a safe way.
Do you guarantee results?
Nobody can promise rankings, review removals or follower counts, because the platforms decide those. I guarantee the work: what's in your package, delivered on time, done properly.
Do you write reviews?
No. I help you earn real reviews and reply to them well. Writing or buying reviews breaks platform rules and the law, and it puts your profile at risk.
Questions about a specific service?
Each service page has its own FAQ.
- Reputation Audit
- Google Business Profile
- Own Your Google Results
- LinkedIn Profile Makeover
- Review Reply Catch-Up
- Review Management (Monthly)
- Get More Real Reviews
- BBB & Complaint Resolution
- 30-Day Content Plan
- Social Media Management (Monthly)
- Bios That Sound Like You
- LinkedIn Ghostwriting (Monthly)
- Brand Protection
Let's make your first impression a good one.
A free 15-minute call is the easiest place to start. No pitch, just a plan.