Privacy Policy

This explains what information Shaun Strom, doing business as The Good Lookup (“The Good Lookup”) collects through thegoodlookup.com and how it’s used.

What I collect

When you request a package: your name, email, phone (optional), business name, website and your answers about what you need.
When you pay: your billing details, processed by Stripe; I never see or store your full card number.
When you sign an agreement: your typed or drawn signature, the time, your IP address and browser details, kept as the signing record.
When you fill out a form: the answers you give in the intake or contact form, collected by Tally.
When you book a call: your name, email, answers and the time you choose, collected by Cal.com.
When you browse: anonymous usage statistics (pages viewed, referring site, country, device type) collected by Umami, which doesn’t use cookies or collect personal information.

How I use it

To review your request, deliver what you bought, communicate with you about it, send receipts and invoices, improve the website, and meet legal and tax obligations. I don’t sell your information or use it for advertising.

Only the services above (Stripe, Tally, Cal.com, Umami, my email provider and my website host, Cloudflare), each under their own privacy policies, and anyone I’m legally required to share it with.

How long I keep it

Order and payment records for as long as tax law requires (typically 7 years). Intake details and work files for up to 2 years after our work ends, unless you ask me to delete them sooner.

Your choices

You can ask me for a copy of your information, to correct it, or to delete it (except records I’m legally required to keep) by emailing hello@thegoodlookup.com.

Children

This site and its services are for businesses and adults, not for children under 18.

Contact

hello@thegoodlookup.com